Refund Policy

We want you to love every gift you purchase from us! If for any reason you are not completely satisfied, we’re here to help.

Returns

• Items may be returned within 30 days of delivery for a refund or store credit.

• To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

• Personalized, custom-made, or perishable gift items are non-returnable unless they arrive damaged or defective.

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Exchanges

We’re happy to exchange items for a different product of equal value (subject to availability).
To start an exchange, please contact our customer care team with your order number.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery.
We will send a replacement at no extra cost or issue a full refund.

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Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

 

How to Start a Return

To initiate a return or exchange, please contact us at [your email / phone number] with your order number and details.